If you are not entirely satisfied with your purchase, we’re here to help. All items are final sale. The Malted Diner does not accept returns on any items. The Malted Diner does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team at firstname.lastname@example.org. Each inquiry is handled on a case-by-case basis.
If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team at email@example.com with photos and details about your damaged order. We will open investigation with the carrier. We handle these inquiries on a case-by-case basis.
The Malted Diner does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures or weather, please contact our Customer Support team at firstname.lastname@example.org to report the issue. Each inquiry is resolved on a case-by-case basis. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.