Terms & Conditions

Contact Us

If you have any questions on how to return your item to us, contact us. All items are final sale. If an item arrives damaged or spoiled, we will work with you to determine an appropriate solution. Please contact our Customer Support team at info@malteddiner.com with your order number as well as details and photos of the damage or defect.

However, The Malted Diner is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact us at info@malteddiner.com and we will offer a resolution on a case-by-case basis.

Indemnity

You agree to indemnify and hold The Malted Diner, and as applicable, subsidiaries, affiliates, officers, directors, agents and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

Intellectual Property

Lekker Hamper, and other Malted Diner graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of The Malted Diner in the U.S. and/or other countries.

Lekker Hamper’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.

Liability Limit

In no event shall The Malted Diner, and (as applicable) The Malted Diner’s subsidiaries, officers, directors, employees or The Malted Diner’s suppliers be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the site, The Malted Diner’s services, or this agreement, including without limitation, lost profits, bodily injury, emotional distress, or any special, incidental or consequential damages.

The Malted Diner’s liability, and (as applicable) the liability of The Malted Diner’s subsidiaries, officers, directors, employees, and suppliers, to you or any third parties in any circumstance is limited to the greater of (A) the amount of fee paid to The Malted Diner in the 12 months prior to the action giving rise to liability, and (B) $100. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.

No Warranty

The Malted Diner, The Malted Diner’s subsidiaries, officers, directors, employees, and The Malted Diner’s suppliers provide The Malted Diner’s web site and services “as is” and without any warranty or condition, express, implied or statutory. The Malted Diner, The Malted Diner’s subsidiaries, officers, directors, employees and The Malted Diner’s suppliers specifically disclaim any implied warranties of title, merchantability, performance, fitness for a particular purpose and non-infringement.

In addition, no advice or information (oral or written) obtained by you from The Malted Diner shall create any warranty. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply. This warranty gives you specific legal rights and you may also have other legal rights that vary by state.

Privacy

The Malted Diner will not sell or disclose your personal information to third parties without your explicit consent. The Malted Diner stores and processes content on computers located in the United States that are protected by physical and technological security.

Return and Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help. All items are final sale. The Malted Diner does not accept returns on any items. The Malted Diner does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team at info@malteddiner.com. Each inquiry is handled on a case-by-case basis.

If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team at info@malteddiner.com with photos and details about your damaged order. We will open investigation with the carrier. We handle these inquiries on a case-by-case basis.

The Malted Diner does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures or weather, please contact our Customer Support team at info@malteddiner.com to report the issue. Each inquiry is resolved on a case-by-case basis. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Rules and Policy

There are no returns, refunds or cancellations allowed on any orders that have shipped. All packages are shipped via UPS or FedEx and therefore we cannot ship to P.O. Box addresses. While there are many things we do to mitigate the risk of shipping food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

The Malted Diner is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. The Malted Diner is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once an address modification is requested, FedEx requires one business day to process the change, which may delay the package. The Malted Diner is not responsible for delays in transit caused by address modification.

Subscription Rules and Policy

Credit card holder’s account is automatically charged on the same date as the original transaction date on each corresponding month or on final date of month if no corresponding date (January 31, 201x subscription renews on February 28, 201x).

Discounts, rebates or other special offers are only valid for initial term; subscriptions renew at the then-current full subscription rates. The Malted Diner may terminate the subscription and these terms if it is unable to renew the subscription based on inaccurate or outdated credit card information. The Malted Diner may increase subscription fees for a subsequent subscription period at any time and for any reason, provided, however, that The Malted Diner provides notice at least thirty (30) calendar days prior to the expiration of the subscription.

You can cancel your subscription from your account profile page on the Lekker Hamper website, lekkerhamper.com. The only valid method for canceling your Plan is via the cancellation link provided on your user “dashboard” page, accessible after logging in to the Lekker Hamper website. Requests to cancel by e-mail or phone are not considered, and do not accomplish, cancellation. If you cancel your subscription before we fulfill your next order, then it will be cancelled immediately and you will not be charged in the future. If you cancel your subscription after we’ve charged you and while the order is being picked and packed, then the cancellation will be effective for the next renewal order.